DIRECTORATE OF PUBLIC GRIEVANCES

The Directorate of Public Grievances (DPG) in the Cabinet Secretariat of Government of India helps to obtain responses to unresolved grievances on matters relating to someCentral Government Departments and Organisations. . DPG can help you to obtain a response and resolution on these grievances from the department or organisation.

If you have a grievance, pleaseclick hereto check whether DPG can assist you.

How to approach DPG:

Please give details of your grievance with copies of supporting document. Your earlier attempts to have the grievance resolved through the grievance redressal mechanism of the department should be furnished. Indicate whether you have filed any appeal against any previous decision of the organisation or department, before any court, tribunal or consumer forum. State your identity and postal address, e-mail address and telephone number. Don’t forget to put your signature or thumb impression on your letter. The postal address of DPG and the procedure for lodging your grievance on-line are given here.
DPG does not charge any fee..

How DPG will deal with your complaint:

DPG will assess what aspects of your complaint fall within its purview and the gravity of the complaint. Based on this, it will seek comments from the concerned department or organisation or transfer the grievance to it requesting it to directly deal with the matter. This is normally done within 15 working days of receipt of the grievance. A letter will be sent to you informing you of the action taken.
When DPG seeks comments, the department or organisation is expected to examine the matter and give a reply within six weeks and in any case not later than 3 months. After receipt of comments, DPG may, if considered necessary, seek further information to ensure that the grievance is dealt with in a fair and objective manner by the department or organisation. Cases on which comments are sought are closed in DPG with the approval of Secretary (Coordination & Public Grievances) in Cabinet Secretariat of Government of India who heads DPG.

 

DPG will make all attempts to make the department or organisation respond to your complaint quickly. Please click here to see our performance record.

Citizen Charter of departments and organisations will give the time limits for different public services.

DPG has two kinds of records. Physical records are maintained only for cases in which comments from the concerned department or organisation are called for by DPG. If closure of such cases is favourable to the complainant records are retained for one year from the date of closure. In other cases, records are retained for two years from the date of closure. Records are not maintained for grievances transferred by DPG to the department or organisation for action. Record of action taken is stored electronically.

Source: DIRECTORATE OF PUBLIC  GRIEVANCES

DOCUMENTS REQUIRED FOR POLICE VERIFICATION FOR ACQUIRING PASSPORT

DOCUMENTS REQUIRED FOR POLICE VERIFICATION FOR ACQUIRING PASSPORT

PROCESSING PERIOD: 7 Days FREE OF COST DOCUMENTS REQUIRED : (Please bring the ORIGINAL and 2 COPIES OF EACH DOCUMENTS) 1. Proof of Citizenship (Any ONE of the following) Birth certificate Voter’s Identification Card Either parents’ passport/proof of citizenship AND Parent’s Ration Card with applicant’s name in it. Either parent’s passport/proof of citizenship AND applicant’s birth certificate (for applicants born out of India) Sworn affidavit stating place and date of birth AND extract from Electoral Roll stating name, father/spouse name and age. Sworn affidavit stating place and date of birth AND school leaving certificate for 10th or 12th standard issued by ICSE, CBSE or any State Education Board. Citizenship Certificate 2. Proof of Residential Address (Any TWO of the following) Ration Card Leave & License Agreement. Letter from Building Society. Leave & License Agreement. Registration document for purchase of house. Allotment letter of government/employer in case of government/employer accomodation. Telephone/Electricity/Water Bill for the first(1st) and twelfth(12th) month of the last one Year Income Tax Assessment Order 3. Additional documents required ONLY in case of change of name (Any ONE of the following) Marriage Certificate Divorce Deed Deed Poll/Sworn Affidavit AND Paper Clippings announcing change of name in 2 leading daily newspapers Where Proof of residential address is in the name of spouse/parent/legal guardian,Plesase Provide : Proof of redsidential address as started and Proof of relationship (e.g. Marriage Certificate/Birth Certificate/Ration Card) Minors must be accompanied by parent or legal guardian as stated in passport application form Click here to download form

Source: Mumbai Police-Citizen Assistance Programme

Planning for marriage in Arya Samaj

Arya Samaj is an organization that conducts marriages for eligible pairs in cases of inter-caste and inter-religious obstacles.  The advantage with Arya Samaj marriage is that they provide marriage certificate which very well accepted in society for legal proceedings/verifications.

Arya Samaj operates at various centers in cities. Marriage charges differ from center to center. In Hyderabad, the main office is at Kachiguda abids. There one has to prior submit an application with details of the pair, their committee decides approval and fee for the applied marriage.  Fee may vary from few thousands 1,000 to 10,000.

A part of the collected fee is being funded for their educational institutions running under them.  Fee once paid is NOT refundable under any circumstances.

Refer to below pamphlet about list of requires documents and  material list needed for getting married in Arya Samaj.

Grahak Seva: The Mental harassment of Indians

The Mental harassment of Indians

One of the most commonly used terms in our users’ complaints is "Mental Harassment". Before launching the Jago Grahak Jago Initiative, we thought things doesn’t work only in government machinery, but the results and the complaints that started coming in were surprising. 80% of the complaints are against big companies, and we have so much data that it cannot be rejected considering it as just one off case.
Consider the following:
- Most of the movers and packers in India do mishandling and do not pay the damage even after customers insure the consignment.
- Delay in delivery and making false commitments is a common culture in Indian business, and nobody cares.
- Gas agencies never pick up the phone. Customers are clueless what is the status of their LPG supply. When they visit the agency offices, nobody is willing to answer. Did you ever go to your LPG agency and did you observe the chaos?
- Mobile companies have found a new way of making money. Activate services which customers do not want. 80% of the complaints against phone companies are related to activation of services without customers knowledge. Some companies send SMS that they are getting free service for 30 days, and then there is no way to deactivate after 30 days. Our customer care sucks. India supports the world in their world-class call centers, but there is no support for Indians.
- False ATM transactions are on the rise. Banks do not help. So please try to avoid withdrawing from different bank ATM, you will realize the pain when nothing comes out, but your account is debited. Trust me nobody will help.
- God save us from private banks. The minimum balance requirements, the annual account maintenance fees, huge penalties for small small things, again the price is paid by us.
- It seems whole India is going through this Insurance scam. We have seen several complaints about people paying their hard earned income to private insurance companies only to later realize that they cannot get their money back. Personal advice please go for LIC.
- We received a new complaint in its kind, exams getting postponed. Now it might be a good news for students, but no, these exams get postponed because professors (who by the way gets paid out of our taxes) didn’t set papers in time. The exam co-ordinator didn’t allot the roll numbers, organize exam venues and hence exam postponement. This is unacceptable, just because of the inefficiencies of our Govenment servants.
- Last but not the least, The survey companies. Are we crazy, did our mind stop thinking ? How can you make money by doing nothing and just participating in surveys. There is like flood of survey companies in India. Some of them already shut down and their founders absconding. An appeal GrahakSeva users, there is no such thing like work from home, earn part time income, refer people and earn, participate in survey and become lakpati. Please stay away from any such schemes, and spread the word to your friends and relatives.
As I write this post, I heard that AIEE paper is leaked in UP.
More information here.
Please share your thoughts, suggestions and requests at think@grahakseva.com
And yes, keep complaining.

Source: Grahak Seva: The Mental harassment of Indians

Property Purchase Documents CheckList

Sl.No	Check list
1	Patta Passbook
2	Original Patta Certificate
3	Clearance Certificate
4	House Tax Receipts
5	Electricity Bills
6	Water Bills
7	Above docs from <corresponding> Municipality
8	EC registration
9	Property owner/family signature(s) — Owner, Wife’s, #2 sons, #2 daughters
10	Surety signatures — Along with father’s names
11	Witness — Lawyer, Police, Property Neighbors, Local political leader,
12	E/F house value sq. yd. (sq yd in docs)
13	Value: <> lacks
14	Dealer Commission: <>%
15	Registration charge (Stamp duty):
16	Location: Municipality;
17

LEASE DEED FORMAT (Shop Rental Agreement)

LEASE DEED

This deed of Lease made, entered into and executed at __________________ this ______ day of ____________ month, ________, and between _______________________________, son of _______________________________, Hindu, aged about ________ years, residing ________________________________________________, hereinafter called the “LESSOR’ which terms shall mean and include, wherever the context so admits, his heirs, executors, administrators, legal representatives and assigns of the one part and _______________________________, son of _______________________________ aged about ________ years, residing at ________________________________________________, hereinafter called “LESSEE’ which terms shall mean and include wherever and whenever the context so admits, his heirs, executors, administrators legal representatives and assigns of the other part.

 

Whereas house, ground, and premises _______________________________________________, more particularly described in the schedule hereunder belongs to the Lessor herein.  And whereas the lessee approached the lessor for execution of a lease deed in his favour, one of the shops situated in the _______ floor of the said premises and which for the purpose of denomination has been numbered as Shop No______________________(Private Mark) offering to pay a sum of Rs. ________ /- (Rupees _______________________________________only) per month as rent without default for a period of __________ months (____ months) from ______ day of __________________ the lessor has agreed to the said offer made by the lessee.

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

1. The period of lease shall be _______ months commencing from _____________ (dd-mm-yyyy) to ______________ (dd-mm-yyyy).
2. The property leased is shop No________and shall be leased for a sum of Rs. ________/- (Rupees _______________________________________ only) per month exclusive of the payment of electricity and other charges.
3. The lessee has paid a sum of Rs. ______________/- (Rupees ______________________________ only) as advance for the tenancy and the said sum is repayable or adjusted only at the end of the tenancy on the lease delivery vacant possession of the shop let out, subject to deductions, if any, lawfully and legally payable by the lessee under the terms of this lease deed and in law.
4. The rent for every month shall be payable on or before _______ of the succeeding month.
5. The lessee shall pay electricity charges to the Electricity Board every month without fail.
6. The lessor or his agent shall have a right to inspect the shop at any hour during the day time.
7. The Lessee shall use the shop let out duly for the business of General Merchandise and not use the same for any other purpose.  (The lessee shall not enter into partnership) and conduct the business in the premises in the name of the firm.  The lessee can only use the premises for his own business.
8. The lessee shall not have any right to assign, sub-let, re-let, under-let or transfer the tenancy or any portion thereof.
9. The lessee shall not carry out any addition or alteration to the shop without the previous consent and approval in writing of the lessor.  The lessor shall be entitled to all the benefits and improvements so made.
10. . If necessary the lessee shall white wash and paint and carryout minor repair to the said shop let out at his own cost.  Any damages to the property should be corrected by lessee.
11. . The lessee on the expiry of the lease period of _______ months shall hand over vacant possession of the ceased shop peacefully or the lease agreement can be renewed for a further period on mutually agreed terms.
12. . The lessee shall pay the monthly rent and amenity charges and if default being committed in the payment of such rent, etc. even for a period of a single month or in default of any of the terms or conditions the lease shall come to an end. On such default the lessor shall have a right on entry and obtain delivery of vacant possession.
13. . New lease agreements will be valid only after termination of this lease duly authorized by the lessor.
14. . Upon determination of this Agreement, to dismantle, remove and take away all the items of work, things, articles, equipments, installations of the lease pursuant to the renovation work done by the Lessee on the said premises and hand over to the Lessor the said premises in good order and in the same layout, as far as possible, reasonable wear and tear, force majeure and unforeseen calamities excepted.
15. . ________________________________________________________________________________
16. ________________________________________________________________________________
17. . It is hereby agreed that the tenancy shall be terminable by either party on giving _________ months notice.  The boundaries are given for the entire house.

In witness whereof the lessor and the lessee above named have here into set a subscribed their respective hands and names the day and year first above written in the presence of.

LESSOR                                                                                                          LESSEE

Signature:                                                                                                   Signature:

Date:                                                                                                                  Date:

WITNESS:

1.

2.

Indian Rights and Laws

1. Consumer Law India
2. Supreme Court of India
3. Ministry of Law and Justice
4. Citizen Rights Social Development Organization
5. National Human Rights Commission, New Delhi, India