Windows 10 – USB Plug and Play Keyboard and Mouse devices does not work– error reads “USB Device was not migrated due to partial or ambiguous match.”

Scenario:

• On Windows 10 x64 bit system, upon installation of Feb 2018 Windows Updates,  USB Plug and Play devices like Keyboard and Mouse does not work or stops working
• When you plug in any USB keyboard or mouse, you hear the notification beeps sounds twice which indicates that its connected and then disconnected immediately. 
• Multiple restart attempts as well doesn’t help

 

Troubleshooting:

• In device manager,

• you’ll find all the USB Plug and Play devices like Keyboard and Mouse are listed under Other Devices indicating that these devices do not have any drivers installed
• 
• You don’t have any option to try Roll back of drivers as it reports there no drivers at all.
• the “Events” tab of Keyboard and Mouse reports error message that reads “ Device USB\VID_1A2C&PID_ was not migrated due to partial or ambiguous match.”
• 
• Upon clicking update drivers and Search online for drivers, results in no drivers found.
• Running Windows keyboard Troubleshooter doesn’t find any issues.

In “Control Panel\Hardware and Sound\Devices and Printers”, you’ll find the USB devices categorized under “Unspecified” as shown below

• 

In Windows Event logs, you’ll find events Kernel-PnP event logs as shown below

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          2/15/2018 7:36:21 PM
Event ID:      442
Task Category: None
Level:         Warning
Keywords:     
User:          SYSTEM
Computer:      MyLABPC01
Description:
Device USB\VID_1A2C&PID_\ was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_046D&PID_\
Class Guid: 745a0-73-10-bfe-00a7da
Location Path: PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(1)#USBMI(1)
Migration Rank: 0xF000FFFF00000020
Present: false
Status: 0xC0000719

Even downloading the latest drivers again and installing them manually as well doesn’t help

However, you’ll notice that both Keyboard and Mouse gets Power/Lights during system reboot and looses when you starts.  This indicates that, its Windows which is blocking these devices

 

Solution:

• In my case, the recent change to the system was Windows Updates install.   I reviewed the documentation of all the Windows updates released in  Feb 2018.  Found documentation of Windows Update KB4074588 explaining fixes for keyboard an mouse which seem to have caused this issue.

• 
• 

Uninstalled Windows Update KB4074588 and instantly my USB devices returned to normal functionality.

 

References:

• February 13, 2018—KB4074588 (OS Build 16299.248) 
• What is the meaning of ‘device could not be migrated’ in device manager?